You don't have to be on a stage to be a public speaker. Your platform may be a meeting room. How you present yourself when chairing a meeting determines whether or not you are perceived as a leader. Here are some tips to keep in mind when it's your turn to take charge.
Know why you are holding the meeting. What outcomes are you trying to achieve? This will keep you focused and purposeful.
Clarify your role as chair. How do the participants perceive you? Did you call the meeting? Do participants report to you? If you're the boss, people may be scared to speak their minds .If you're not the boss, what do people expect from you as the chair?
Set a positive tone early in the meeting. Greet people before you sit down. Break the ice with some light humor to relax the group. People are often tentative and guarded during the first few minutes. Provide coffee if appropriate. People bond around food and drink.
Provide a written agenda on a handout or flip chart. The agenda keeps the meeting on track. Let the group know the time frame and guidelines for working together. "We have only forty minutes today. I will update you on the customer service situation, and then I'd like us to brainstorm some solutions to the challenges we face."
Start on time. Don't wait for stragglers. If you begin and end on time, you'll condition people to be prompt.
Create interest with an enticing title. Instead of a management topic about "Business Etiquette" title it "What's Rudeness Costing You?" Appoint a person to take minutes so that you can later review discussions that took place and the decisions that were made. Manage the group dynamics. Don't let one person dominate. Ask for other opinions. If some people are silent, draw them out by asking for their thoughts.
Handle conflicts impartially. Encourage cooperation by clarifying what people have said and then asking the participants to propose solutions. Heated arguments may require a timeout in which group members take a short break and return when they've cooled off.
Assign a timekeeper if time is a major constraint.
Give a short summary or recap before going on to the next area. Be sure people understand what the group has agreed to.
End with an action step...Meetings fail because people aren't held accountable. Summarize the action steps the group members are to take and attach a time frame to each action. The only way to get commitment is to assign a deadline.
By following these tips you'll run more effective meetings and gain respect as a confident leader.
Copyright Diane DiResta. All rights reserved.
Diane DiResta is president of DiResta Communications, Inc. and author of the Amazon.com best selling public speaking book, Knockout Presentations.
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A PowerPoint photo album is a presentation that you can create to display your personal or business photographs. You can add effects that include attention-grabbing slide transitions, colorful backgrounds and themes, specific layouts, and more.Who doesn't love a story?! Whether it's ours or theirs, fiction or non-fiction? Who doesn't want to be drawn in and captivated? From the days of humans exchanging tales around a flickering cave fire to watching today's widescreen TV, storytelling as a way of embellishing or improvising an event is an art that will always be with us. Ancient times as well as our current high-tech times have provided stories which educate, entertain, convey information, put forth the morals of a particular culture and more.
Powerful personal stories increase the impact of any presentation. Whatever information or point you want to get across, add a story. You will capture your audience's interest and help clarify your message, thus increasing the overall effectiveness of your presentation. A personal story woven through your presentation increases the interest factor by several degrees. If you need to lay out technical details, don't forget to touch the human side of your audience. The human qualities in your story will inject life into any potentially dry presentation which may cause your audience to drift off and start planning the rest of their day. Wrapping your point or information in a story suggests informality and candor, and keeps the audience alert and interested.
A personal story about a frightening or difficult situation adds drama to your presentation. From that primitive stone-age tribe who sat around and listened to stories in their cave to today's high tech sales force armed with the latest electronics, the art of storytelling survives. Stories capture attention and make information believable, memorable and understandable.
Believability
Storytelling builds authenticity. Studies* show that stories make information more believable. In research about the believability of advertising claims, several groups were shown advertising which was based on: 1) Stories about the founder and his family; 2) Statistics about the company; 3) A story and a few statistics. Surprisingly? the groups who were told only the story - without any statistics at all - were most likely to believe that the advertising claims were true and that the company would follow its proffered policies.
Memorability
Stories help an audience retain the information you give them. Facts and dry data are processed in the left hemisphere of the brain - the linear, logical and analytical side. By including stories in your presentation, you activate the right hemisphere of the brain - the creative, emotional and playful side. When listeners hear a good story, they visualize images and experience feelings. When the information you give them is processed by the "whole brain," it will be remembered and more meaningful to the listener.
Relationships
Stories build relationships with listeners. The speaker connects with the listener in a way that responds to some of our deepest desires to be connected. When companies screen for employees, they pay close attention to the candidates' verbal interpretive skills. The ability to communicate at the interpersonal level and to build relationships is extremely important. These interpersonal skills include the ability to tell stories effectively, thereby creating a shared experience. When you give a presentation, you need to build a warm and receptive environment with a story to create this shared experience.
Elements of Effective Stories
Creating a Story
Practice
Time yourself telling the story you decide to use. Preferably, tell it to another person. If no one is available, tell it to the furniture in the room or try it out in front of a mirror.
Now practice getting into and out of the story more quickly. Edit: trim unnecessary details and fill in any gaps you noticed while telling the story. On your second telling, try to cut in half the time it takes to tell the story. If your story still drags, keep cutting and polishing, until it flows.
Example
This is one example of the power of stories and storytelling. I read this story in an article titled, Telling Tales: The art of corporate storytelling in the October 2007 issue of The Costco Connection, a magazine put out by Costco as a way of connecting with their customers.
Medtronic started as a home hobby and has grown into a worldwide creator and manufacturer of medical technology. Medtronic, based in Minneapolis, has embraced storytelling as a key ingredient of its success. Every December, the company throws a holiday party for its employees and invites six patients and their physicians to attend and share how they were helped by Medtronic's products.
One patient who shared his story was Gary Prazac, who was diagnosed with Parkinsons' disease at age 49. Prazac emotionally recounted how the disease turned him into an "old man, shuffling along with a cane and wearing the 'Parkinson's mask'", a deadpan facial expression.
Prazac explained how he had become stuck at an airport when he was unable to move from his chair, forcing him to miss his plane. Huge doses of medication helped control the tremors but caused other unwelcome symptoms. This went on for years, until his doctor suggested a new therapy involving the implantation of a deep-brain-stimulation device made by Medtronic. Prazac said, "The surgery reversed at least 10 years of symptoms. It was literally a miracle. Medtronic gave me my smile back."
Medtronic's Chairman and CEO, Art Collins, attributes much of the company's success to the stories told at the holiday events, calling it "the day we come together as a family joined by a great and enduring mission; serving others."
*Pondy, L.R. et al., Organization Symbolism
Terry Gault is a coach, trainer, and consultant in presentation and communications skills. He has worked with clients such as Oracle, GE, Wells Fargo, Visa, EMC, eBay, etc. In addition, Terry oversees all curriculum, services and selection, training and development of all trainers and facilitators for The Henderson Group. He also had a 20 year career in the theater working as an actor, teacher, director, writer and producer. In addition, Terry worked in sales and management in the building industry for over 10 years. Visit http://www.hendersongroup.com/art_pres_info.asp for more information.
This article shows you how to use PowerPoint 2007 to create professional presentations faster; add attention-getting charts, diagrams, and tables; and share what you create easily in a variety of formats.